Our approach to refunds, corrections, and dispute resolution.
Last updated: March 2025
We aim to carry out every service correctly the first time. If a service does not meet the standard you were reasonably entitled to expect, we will address it promptly and fairly.
If an issue directly related to our work recurs within a reasonable timeframe, contact us and we will inspect the vehicle at no charge. If our work is found to be at fault, we will rectify it at no additional cost. We ask that you return the vehicle to us before seeking a third-party repair.
Parts supplied by us are covered by the manufacturer warranty where applicable. If a part fails within its warranty period under normal use, we will coordinate replacement with the supplier.
Refunds are considered where a service was charged for but not completed, work was carried out without proper authorisation, or a dispute is resolved in the customer's favour. Refunds are processed via the original payment method within 14 days of agreement.
Contact us at [email protected] or +34 781 654 067. We aim to acknowledge complaints within 2 business days and resolve them within 14 days.